What Value Can an Audit and Review Provide?
Over-Coded vs. Under-Documented
Over-coded has become a buzzworthy term in compliance, but one that our team uses with caution due to the implications it bears. What is noteworthy is that typically the medical necessity of the service, under review, supports the level of service, however, the audited complexity is under-documented. The DM team works with providers on ways to efficiently and effectively communicate this through the documentation of each service.
Under-Billing
Many providers are unsure of what level to choose, and therefore they reason it may be better to level down in their code selection. There is no need to teach providers how to choose a 2,3,4 and 5. Using their own coding patterns, the national trends per specialty, and their audit review findings, we can teach them how to choose their codes more specifically. Providers are not tasked with under or over-coding- but rather with CORRECT coding.
Services Under-Utilized
If an audit sample is comprehensive in nature, it will sample all service lines of a provider. While evaluating these service lines it opens the door for consideration of services that may have been underutilized as well.
Identify Compliance Concerns
It is our hope that an audit review finds zero compliance risk for your organization, but at the end of the day, the goal of an audit is absolutely to find risk. So, be comfortable knowing that is our job going into the project. Help your providers know that also. Our team works hard to not only point out deficiencies but also the proficiencies of your providers and your organization, but at the end of the day, it is a mock carrier audit.